Email: Info@elitepetsupplies.com

No Minimum Order
At Elite Pet Supplies we understand there are times when you need to place a small order. Therefore, we have no minimum order and no additional handling charge for small orders.

Preferred Method of Payment:
VISA, MASTERCARD, DISCOVER or MONEY ORDER
If you are paying by check, we reserve the right to ship the merchandise after the check clears. Certified checks, money orders or credit cards will insure immediate delivery of your order. We do not ship C.O.D.

Countries Outside the U.S.
We do not ship outside the U.S.

Sizes and Colors
So that we may better serve your needs, please indicate size and color when applicable.

Shipping and Handling
Certain item may require special shipping due to size or weight. Overweight/Oversize packages will be charged by exact weight per going rates from UPS or th U.S. Postal Service. Additional shipping charges for Alaska and Hawaii.

Out of Stock Items
Although we are careful not to run out of stock on any of our merchandise, it happens occasionally due to manufacturers inventories, especially seasonally. When placing your order, be sure to include a daytime phone number so we may reach you for another selection or to let you know when you can expect to receive an out of stock item.

Return Policy
All returns must be pre-authorized by Elite Pet Supplies before returning. If you’re not satisfied with anything you order from us, send it back within 3 days in brand new condition in original packaging with tags attached, and we’ll promptly exchange the merchandise or refund your payment. Return postage for defective items will be reimbursed to a maximum of $5.00. If package is received damaged, refuse delivery and call us at 631-277-1219. Unfortunately, we are unable to accept returns on special orders, books, or videos. A restocking fee may be charged on returned items.